Sealed Goods: 30 Day Refund
If you change your mind, return any sealed and unused product within 30 days of receipt for a full refund less return shipping. The product must be in its original sealed packaging.
Opened or Activated Devices: Not Returnable
For hygiene reasons (devices used on-person) and operational-security reasons (we cannot resell a device that may have been deployed), we do not accept returns of opened or activated products. Please make sure you've spoken with one of our specialists before purchase if you're unsure.
Faulty Products: Australian Consumer Law
If a product is faulty, not fit for its intended purpose, or doesn't match its description, you are entitled under Australian Consumer Law to a refund, replacement or repair. This applies in addition to any manufacturer warranty.
Manufacturer Warranty
- GPS Trackers: 12 months
- Audio recorders: 12 months
- Hidden cameras: 12 months
- SIM monitoring plans: not refundable after activation
How to return an item
- Send us a return request. Fill in the form below with your order number and the reason for the return.
- We email you a return label. If the return is approved, we send you a return shipping label and instructions by email.
- Pack it and post it. Put the item in its original packaging, attach the label and post it as the instructions explain. Keep your postage receipt until the return is finished.
- We process your refund. Once the item arrives and has been checked, your refund is processed within 5 business days.
Please don't send anything back before you hear from us. Items returned without a request can't be accepted.